Getting To Know One of Our Case Managers: Jerri Osborne
What is your position at Feinberg Consulting?
I am a Senior Case Manager for Feinberg Consulting’s Catastrophic Services.
How long have you worked here?
I’ve worked as a case manager in Michigan for 12 years.
Why did you decide to join the company?
I was working as an emergency room nurse, and was considering changing careers and becoming a case manager. The company was recommended to me by a friend working in the rehabilitation arena. She informed me of the company’s integrity and ethics, with high respect for Pam Feinberg-Rivkin and her advocacy for clients.
What is your favorite part of your job?
There are so many parts of the job I enjoy. I most enjoy being an advocate for clients with catastrophic injuries. Making sure they are educated and understand their injuries and treatment plan, and providing them with options and choices to make educated decisions in their recovery. People that have such devastating injuries can become so overwhelmed with the rehabilitation process and navigating through the complexities of the medical systems and auto no-fault benefits. I love when I know they are relieved of any additional stress and worry, when I provide assistance to problem solve the issues.
What does a typical “day in the life” of a case manager include?
My family would tell you that I pretty much eat, breathe, and sleep my job, but they are very understanding because they know how compassionate I am about the work with my clients. As the “problem solver,” my days change constantly, never going as planned. I am either on my computer writing reports and correspondence for coordination of services, juggling outgoing and incoming calls with multiple team members, researching, planning, driving, or in appointments with my clients. My favorite is having one-on-one time with the clients, interacting, educating them and providing advocacy during medical visits. I even often times will awaken during the night and come up with a solution to a problem.
In general, what are the main benefits of having a case manager following an auto accident?
The clients have an independent, trusted “go to” person that is advocating for their best interests, and problem solving so they can reach their maximum level of improvement. The ever so changing complexities of multiple health care systems and insurance can create such an overwhelming experience while clients are recovering from their injuries, as well as the long term effects that can be a result of the injuries. The case manager is there to assist in coordination of their care, assessing and monitoring for any changes, and problem solving any issues that come up in the hopes that the clients can make a smoother, less complicated recovery.
What are your favorite hobbies outside of work?
I love spending time with my family—I rarely miss a family event! During the summer months I really enjoy being up north at our cottage relaxing and boating with my husband and daughter. My parents and brother also have a cottage nearby, and we have more and more family visiting from out of state each year, as we have so much fun together. Those family times are very precious to me. I enjoy cooking, gardening, creating scrapbook albums, and researching the heritage of my family.